platform_acknowledged: false). See methodology.
@hekiwomattousu publicly reports that Meta suspended their Facebook account on April 24, 2026, reportedly without a cited policy basis. An appeal was filed but received no response in over one month, exceeding Meta's stated review SLA of approximately one day. Simultaneously, the Meta Verified 'Get Support' feature reportedly returned an error ('This page isn’t available right now'), preventing the reporter from opening a new support case despite active Verified subscription status. Three Meta case IDs are documented (1699688678125590 / 7380272726536577 / 9077880022853889), confirming internal acknowledgment with no resolution.
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This case documents two simultaneous appeal-access failure modes from a single incident — appeal-by-inaction (1+ month past stated SLA) and support-channel access blocking (Meta Verified Get Support page returning an outright error, preventing new case creation) — occurring concurrently rather than sequentially. The co-occurrence distinguishes this case from prior records where each mode appeared in isolation. Three Meta case IDs confirm internal tracking acknowledged the case multiple times without producing a visible response, extending the pattern from PA-2026-0006. As a Meta Verified subscriber, the reporter’s paid escalation channel was completely non-functional — not AI-chatbot-gated as in PA-2026-0033, but returning an outright error. No policy citation visible in either screenshot. Japan-based user (Japanese-language UI) — first non-English-UI record in the dataset, confirming the null-citation and appeal-inaction patterns are not specific to English-language enforcement notices.